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Questions
Do I need to be home?
Nope. Leave your bag at the door. We'll pick it up and drop it off.
What bag do I use?
Any sturdy bag works for your first pickup. Your NoLaundry bags arrive with your first delivery.
How fast do I get it back?
Delivery is within six hours of pickup, or next-day delivery.
Who handles my laundry?
A local NoLaundry pro. Every pro passes a background check before their first order.
Is my laundry mixed with other people's?
Never. Each household's laundry is washed on its own.
What if something isn't right?
Email support@nolaundry.com and we'll look into it with you.
Is it worth the money?
Essentials is $39 the first month, then $79/mo, with 2 pickups and 20 lb included. Household is $99 the first month, then $197/mo, with 4 pickups and 30 lb included. A one-time pickup is $60 up to 20 lb or $105 up to 40 lb. Over the included weight is $1.99/lb. Pickup and delivery are included.
What if I want to cancel?
You can end a plan from your account. There is no term to finish.
Can I choose my detergent?
Yes. Fragrance-free detergent comes standard. Switch to Molly's Suds for $5 a bag, or bring your own. You can also have your whites washed separately and leave notes for your pro.
What if my bag is heavier than my plan covers?
No problem. Extra weight is $1.99 per pound. No surprises.
Where do you pick up?
Dripping Springs, Lakeway, Bee Cave, West Lake Hills, West Austin and South Austin. Pickup windows are 9 am–12 pm, 12–2 pm, 2–4 pm, and 4–6 pm. Not in your area yet? Join the waitlist below and we'll tell you when we arrive.
What does the $500 cover leave out?
Cash, jewelry, and dry-clean-only items. Items left in pockets. Damage the order documentation or the order photos already show. We do not promise stain removal. Ordinary wear, including shrink, fade, pilling, lost buttons, zipper breakage, and small holes. A claim asked for more than 48 hours after delivery. The $500 figure is a cap per order. Read the exclusions.
What if you cannot deliver my order?
If we cannot deliver an order, we hold the laundry for 30 days after we email the address on the order.
How do I see where my order is?
Your order status page lists Booked, On the way, Picked up, Out for delivery, and Delivered. The weight and documentation show when we have them.
What happens to pickups I do not use?
Unused monthly pickups roll over up to 3 months.
YOUR NEXT LAUNDRY DAY, REIMAGINED.
Make room for everything but laundry.
Enter your ZIP. We'll check it, then ask for your street address.
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