Home › Guarantee
NoLaundry Guarantee
The NoLaundry Guarantee
If you are not happy with the wash, we will re-wash it for free. Ask within 48 hours of delivery.
Loss or damage cover is up to $500 per order on verified claims.
Every order is weighed and documented.
To claim, call (737) 260-5660 or email support@nolaundry.com. Ask within 48 hours of delivery.
What the $500 cover does not include
The free re-wash stays 48 hours. The cover stays up to $500 per order on verified claims. These are outside that cover:
- Cash, jewelry, and anything that cannot be washed, including items labeled dry-clean only.
- Items left in pockets. The order documentation is the record of what was in the bag.
- Damage that was already on the item before pickup, when the order documentation or the order photos show it. We do not promise stain removal.
- Ordinary wear from a normal wash: shrink, fade, pilling, lost buttons, zipper breakage, and small holes.
- A re-wash, or a loss or damage claim, asked for more than 48 hours after delivery.
If we cannot deliver an order, we hold the laundry for 30 days after we email the address on the order.
The $500 figure is a cap per order. It does not go up because an item cost more. If something is wrong, call or email and we will look at that order with you.