Got questions? We've got answers.

Put your laundry in any sturdy bag and set it outside before your pickup window starts. Pickup windows are 9 am–12 pm, 12–2 pm, 2–4 pm, and 4–6 pm. Your NoLaundry bags come back with your first delivery. Your laundry pro collects it, weighs it, and you can follow along on your status page. Add hang-dry items and care notes when you book.

Any sturdy bag works for your first pickup. Your NoLaundry bags arrive with your first delivery.

You pay by card at checkout. Monthly plans renew each month, and one-time pickups are charged once. Extra pounds over your included weight are $1.99/lb, charged to the same card after we weigh, with an emailed receipt.

If we can't complete a pickup or delivery, your laundry pro notes what happened and we email you to set a new time. You can also reschedule or skip an upcoming pickup from your account.

Monthly plans start at $79/mo. New customers pay $39 the first month. One-time pickups are $60 (up to 20 lb) or $105 (up to 40 lb). Pickup and delivery are always free.

Please return your NoLaundry bags within 10 days of cancelling. Schedule a free bag pickup from your account, or hand them to your pro at your next pickup. DRAFT: needs attorney review Bags not returned within 10 days of cancelling are $19 each, charged automatically to your card on file.

Yes. New customers pay $39 the first month of Essentials, then $79/mo, or $99 the first month of Household, then $197/mo. It applies to the plan price only, not to extra pounds or comforters.

We hold unclaimed laundry for 30 days after we email the address on the order.

Essentials includes 20 lb per pickup and Household includes 30 lb per pickup. We weigh every pickup.

Extra weight is $1.99 per pound.

Delivery is within six hours of pickup, or next-day delivery. We pick up in your pickup window and wash and fold your load on its own.

Unused pickups on monthly plans roll over for up to 3 months.

Anytime. No contracts.

Use the custom plan calculator on the pricing page to see an estimate, then send us a request. We confirm your price before you're billed.

Lakeway, Bee Cave, West Lake Hills and Dripping Springs. Not in our area yet? Join the waitlist on the scheduling page.

Leave your bag outside before your pickup window. We collect it, wash and fold everything, and bring it back to your door.

No. Leave your bag at the door and we'll take care of it.

Sign in to your account to move or skip a pickup or add a note. No app needed.

Fragrance-free detergent comes standard. Molly's Suds is +$5 a bag. Or bring your own.

Molly's Suds describes its detergent as “gentle for sensitive skin.” Everyone's skin is different, so check their ingredient list, and tell us about any allergies. We'll note it on your order. See their ingredients.

Yes! Skip or reschedule from your account or your order page in a couple of taps, up to 24 hours before pickup.

No. Each household's laundry is washed on its own.

Yes. Mark hang-dry items and add notes when you schedule. We follow them at no extra charge.

Yes, for $8 each. They're washed on their own and returned folded.

Sign in to your account. Each order has a status stepper: Scheduled, Picked up, At the laundromat, Clean & folded, Out for delivery, and Delivered. While a load is being washed, the laundromat step reads Washing.

Every order is weighed and documented. You'll see the weight and documentation on your order when we have them. You get an itemized email receipt. Extra pounds over the included weight are charged after weighing.

78620 and 78737 in Dripping Springs, 78734 in Lakeway, 78738 in Lakeway and Bee Cave, 78736 in Bee Cave, 78669 in the Bee Cave area, 78733 and 78746 in West Lake Hills, 78703, 78731, and 78735 in West Austin, 78704, 78745, 78748, 78739, and 78749 in South Austin, and 78652 in Manchaca.

Buy a $100 gift card and they get $110 in credit. Gift cards expire 1 year after purchase. Refer a friend from your account: they get $20 off their first payment, and you get $20 credit after their first paid order.

Join the waitlist with your email and ZIP. We'll email you when we start picking up near you.

Read the Terms of Service, the Privacy Policy, and the pricing policy.

It helps us plan pickups and routes behind the scenes. Your laundry is always washed and folded by people.